Terms & Conditions

1. Seller identity

Products offered on the website driftly-boutique.fr (the "Site") are sold by Driftly Limited, Private company limited by shares, registered at Companies House under number 17443340, registered office: Swan Buildings, 20 Swan Street, M4 5JW Manchester, United Kingdom ("Driftly" or "we").

• Email: contact@driftly-boutique.fr
• Phone: +44 7391 187424
• VAT number: To complete: if applicable

2. Scope

These terms and conditions ("Terms") apply to every order placed on the Site by a consumer within the meaning of s.2(3) of the Consumer Rights Act 2015, i.e. an individual acting for purposes wholly or mainly outside their trade, business, craft or profession (the "Customer"). They exclusively govern the distance sale of products presented on the Site. The Customer confirms they have read and accept them without reservation before confirming their order, by ticking a box at checkout. The applicable Terms are those in force on the date of the order and prevail over any other document.

3. Products

Products sold are everyday essentials, home equipment, consumer electronics and their accessories. The essential characteristics of each product (description, technical specifications, dimensions, weight, colour, box contents) are shown on its product page before ordering, along with, where applicable, the minimum period during which the manufacturer provides software updates needed to keep goods with digital elements compliant, and any repairability or durability information. Photographs and illustrations have no contractual value where they do not faithfully reflect a characteristic described in the text. Offers are valid while shown on the Site, subject to stock availability.

Product safety. In line with the General Product Safety Regulations 2005 (as retained in UK law), each product page states the manufacturer's identity, product identification details and safety warnings, written in English.

Take-back of waste electrical and electronic equipment. In line with the Waste Electrical and Electronic Equipment Regulations 2013 (WEEE), Driftly is registered with a national Distributor Takeback Scheme (DTS), which lets Customers dispose of any waste electrical or electronic equipment, and used batteries, free of charge at their local council-run recycling (civic amenity) site, whether or not it was bought from Driftly. Driftly's producer registration number is: To complete: WEEE producer registration number, issued by the approved compliance scheme Driftly Limited joins. The Customer agrees to use products in line with the manufacturer's instructions.

4. Price

Prices are shown in pounds sterling (GBP), inclusive of any applicable tax, exclusive of delivery charges. Delivery charges are shown before the order is confirmed and summarised in the confirmation. The total amount due (products + delivery) is clearly shown before the Customer confirms their order. Driftly may change its prices at any time; the price charged is the one shown when the order is confirmed. Where a price is obviously mistaken (a display error), Driftly may cancel the order and refund the Customer.

Price reduction claims and promotions. In line with the Digital Markets, Competition and Consumers Act 2024 and the Price Marking Order 2004, any announced price reduction shows the previous price, being the lowest price charged by Driftly during the 30 days before the reduction. Promotional codes may be used subject to the conditions stated when they are issued (validity period, minimum spend, eligible products, no combining offers); they are not exchangeable or refundable and do not apply to delivery charges unless stated otherwise. Any "free delivery" offer applies to the area and spending threshold stated on the Site.

5. Ordering

The order process consists of the following steps:

1. choosing products and their options, adding them to the basket;
2. reviewing the basket (products, quantities, prices, with the ability to correct errors);
3. entering contact details and delivery address, choosing a delivery method;
4. a full order summary, accepting the Terms via a checkbox, and information on the right to cancel;
5. confirming via a button labelled "Order with obligation to pay" (regulation 14(3) of the Consumer Contracts Regulations 2013), then payment;
6. a confirmation email containing the full order and these Terms on a durable medium.

The sale is concluded once payment is confirmed. Driftly may refuse or cancel an order in the event of a prior dispute with the Customer, suspected fraud, product unavailability, or a delivery address outside the areas served; the Customer is informed and refunded where applicable. Order records are kept for 6 years in line with our general record-keeping obligations; the Customer can request access by writing to contact@driftly-boutique.fr.

6. Payment

Payment is due in full at the time of ordering. It is made by debit/credit card (Visa, Mastercard, American Express) and associated wallets (Apple Pay, Google Pay), through the secure platform of our provider Stripe Payments UK, Ltd.. Card details are entered on an encrypted page (TLS) and sent directly to the provider, which is PCI DSS Level 1 certified; Driftly never accesses or stores them. Payments are subject to strong customer authentication (3-D Secure) where the Customer's bank requires it. Security details are described on the Secure payment page. The Customer confirms they are authorised to use the chosen payment method. An invoice is made available to the Customer with the dispatch confirmation.

7. Delivery

Products are delivered to the address given by the Customer when ordering, within the following areas: United Kingdom (England, Scotland, Wales and Northern Ireland). Delivery methods, charges and timescales are detailed on the Shipping & returns page and shown again before the order is confirmed. Unless a different timescale is shown on the Site, Driftly delivers no later than 30 days after the contract is entered into (Consumer Rights Act 2015 s.28).

If the delivery date or timescale is missed, the Customer may, after asking Driftly in writing to deliver within a reasonable further period, end the contract if delivery still does not happen within that further period (Consumer Rights Act 2015 s.28(6)-(9)). Sums paid are then refunded no later than 14 days after the contract ends.

Risk of loss or damage to products passes to the Customer once they, or a third party they have nominated other than the carrier, physically takes possession of the goods (Consumer Rights Act 2015 s.29). The Customer is asked to check the condition of the parcel on receipt and report any damage or missing items to Driftly as soon as possible, with photos where possible; not doing so does not affect the Customer's legal rights.

Restrictions. Products are sold to consumers for personal use, not for resale; Driftly may limit quantities per order. No delivery is made outside the areas listed above; products are intended for the UK market (230V mains, type G plugs, English-language instructions) and devices containing lithium batteries are shipped in line with dangerous goods regulations. Purchases by a minor are made under the responsibility of their parent or guardian.

8. Right to cancel

In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has 14 days to exercise their right to cancel, without giving a reason and without any cost other than the cost of returning the goods. The period runs from the day the Customer, or a third party they have nominated, takes physical possession of the goods; where an order for several goods is delivered separately, from receipt of the last item.

How to cancel. The Customer notifies their decision by one of the following means:

• using the Site's online cancellation feature, available via the "Cancel your order here" link at the bottom of every page. After confirmation, a time-stamped acknowledgement of receipt is provided on a durable medium;
• by sending the model cancellation form reproduced below, or any other clear statement, by email to contact@driftly-boutique.fr or by post to Driftly Limited, Swan Buildings, 20 Swan Street, M4 5JW Manchester, United Kingdom.

The burden of proving the cancellation right was exercised lies with the Customer; we recommend using the online feature or email. It is enough for the notice to be sent before the cancellation period expires.

Returning products. The Customer returns the products without undue delay and no later than 14 days after notifying their decision, to the following address: To complete: parcel return address. The direct cost of returning goods is borne by the Customer, except for bulky or heavy products that cannot normally be returned by post, for which the actual cost of a courier collection is estimated, depending on the product and area, between £10 and £35. The Customer may ask Driftly to arrange collection, with the actual cost then shown and deducted from the refund. The Customer is only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (handling comparable to what would be allowed in a shop is permitted).

Refund. Driftly refunds all sums paid, including standard delivery charges (any extra cost for choosing a more expensive delivery method than the standard one is not refunded), without undue delay and no later than 14 days from the date Driftly is informed of the cancellation decision. Driftly may withhold the refund until it has received the goods back, or the Customer has supplied evidence of having sent them back, whichever is earlier. The refund is made using the same payment method used for the order, unless the Customer expressly agrees otherwise, at no cost to them.

Exceptions. The right to cancel does not apply to goods made to the Customer's specification or clearly personalised, nor to goods unsealed after delivery which cannot be returned for hygiene reasons (for example certain protective equipment worn against the skin, where stated as such on the product page).

9. Goodwill returns beyond the statutory period

Separately from the statutory right to cancel, Driftly accepts the return of any unused product, complete and in its original packaging, within 30 days of receipt, for a refund or exchange. The terms (return costs borne by the Customer unless the product is faulty or the error is ours) are set out in our Refunds, returns and cancellations policy. This goodwill arrangement does not reduce the Customer's legal rights in any way.

10. Statutory guarantees

All products sold on the Site benefit, as a matter of law and regardless of the seller's country of registration, from the statutory rights under the Consumer Rights Act 2015 (goods to be of satisfactory quality, fit for purpose and as described, ss.9-11) and, where relevant, from the common law remedy for latent defects. A summary of these rights is reproduced below:

To make a claim under these rights, the Customer contacts Driftly at contact@driftly-boutique.fr, giving their order number and describing the fault (photos or video are welcome). The cost of returning a faulty product is covered by Driftly.

11. Commercial guarantee

In addition to the statutory rights above, Driftly offers a commercial guarantee of 24 months from delivery on all its products, covering manufacturing defects (electronic components, mechanisms, finish). Excluded: normal wear and tear, damage from impact, drops, immersion not intended by the instructions, unauthorised modification, lack of maintenance, or use inconsistent with the instructions. The commercial guarantee is carried out free of charge, by repair or replacement; it does not affect the statutory rights above, which apply in any event. Its terms are restated on the order confirmation.

12. Retention of title

Products remain the property of Driftly until the price is paid in full. Risk transfers under the conditions set out in article 7.

13. Liability

Driftly is responsible for the proper performance of the contract and for the products delivered conforming to the contract, except where non-performance is due to the Customer, to the unforeseeable and unavoidable act of a third party unconnected with the supply of the goods, or to an event beyond Driftly's reasonable control. Driftly is not liable for damage resulting from a use of the products inconsistent with their intended purpose or the manufacturer's instructions.

14. Personal data and cookies

Data collected when ordering is necessary to process the order, deliver it and invoice it. It is processed in line with our Privacy Policy, which describes the recipients (including Stripe Payments UK, Ltd. for payment and carriers for delivery), retention periods and the Customer's rights. The use of cookies is described in the Cookie Policy.

15. Intellectual property

The Site's content is protected by intellectual property law (see the legal notice). Buying a product does not transfer any rights in the trade marks, embedded software or documentation that comes with it.

16. Customer service, complaints and dispute resolution

For any question or complaint, customer service can be reached by email at contact@driftly-boutique.fr, by phone on +44 7391 187424, or via the Contact page. Driftly aims to acknowledge any written complaint within 2 working days and to respond within 10 working days.

In line with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if a written complaint to Driftly has not resolved the dispute within two months, the Customer may refer it, free of charge, to the following ADR provider: To complete: details of the certified ADR provider. The Customer remains free to bring proceedings before the courts instead.

17. Governing law and jurisdiction

These Terms and the sales they govern are subject to the law of England and Wales. In the event of a dispute, and failing an amicable solution, the courts of England and Wales have jurisdiction; a Customer resident in Scotland or Northern Ireland may instead bring proceedings before the courts of the part of the UK where they live.

18. Miscellaneous

If any clause of these Terms is held invalid or unenforceable, the remaining clauses remain valid. Driftly not relying on a clause does not amount to waiving it for the future. These Terms are written in English; where translated, only the English version is binding. The Terms, the order confirmation and the invoice make up the entire contract.